As a self-confessed critic of the aerospace industry, I never thought I’d hear myself say this:
I think Google should take a lesson from commercial aerospace.
Google has abruptly decided to shut down its Google Reader tool, without replacement or merging the functionality into any other tool.
Just imagine an announcement like this from Boeing:
“Boeing announces today that it is withdrawing all support for the 767 line of aircraft, as of two months from now. Operators of these aircraft will need to make alternative arrangements in support of their customers.”
Operators of these aircraft would be seriously inconvenienced and out-of-pocket. Some would find their very survival threatened.
There wouldn’t just be screams. There would be lawsuits.
There would be permanently lost customers.